Ordering from Gainsborough Products LLC

GAINSBOROUGH SHIPS ONLY TO THE CONTINENTAL USA

Gainsborough Products LLC is able to ship only to customers in the continental United States of America. Many of our products are available in the United Kingdom through Lion Picture Framing Supplies Ltd

Call 800-227-2186 to place an order.

MAILING ADDRESS, TELEPHONE NUMBERS AND EMAIL

BUSINESS HOURS

Our normal business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time.

MAIL ORDERS

When ordering by mail, specify quantity, catalog number, catalog item, your name, complete shipping address, and phone number. Please contact us for a quote on the total cost of your order if paying by postal money order or cashiers check. We do not accept personal checks. The total cost of your order will include freight, handling and sales tax if applicable. Send order with method of payment to our address listed above.

PHONE AND FAX ORDERS

Please do not hesitate to call us to place an order or to ask questions. Telephone orders can be placed during normal working hours, or you can place your order on our voice mail. Please remember time zone changes when telephoning orders long distance. For your convenience, we offer a printable FAX order form in Adobe PDF format. When placing an order, specify quantity, catalog number, catalog item, your name, complete shipping address, phone number and method of payment.

E-MAIL AND INTERNET

At this time we are not set up to take orders over the Internet. For your security, please do not enter your credit card information in an e-mail. However, you may request a free catalog or make other inquiries through our e-mail at service@gainsboroughproducts.com and view our complete catalog on-line at www.gainsboroughproducts.com.

METHODS OF PAYMENT

CREDIT CARD

We accept Visa, MasterCard, Discover and American Express. Credit card customers must indicate type of card, card number, expiration date, security code, billing address for your credit card, and your phone number, including area code.

PREPAID BY CASHIER'S CHECK OR POSTAL MONEY ORDER

Please contact us for a quote on the total cost of your order before mailing your payment. The total cost of your order will include freight, handling and sales tax if applicable. Orders will be sent upon receipt of your postal money order or cashier's check.

RETURNED CHECKS

A $30.00 service charge will be assessed for all returned checks.

SHIPPING, FREIGHT AND HANDLING

Freight and handling charges are additional and will be added.

SHIPPING

Service is of the utmost importance at Gainsborough Products, LLC. Orders are usually shipped within 24 to 48 hours of receipt, excluding weekends, holidays or vacations. Back ordered items will be shipped as soon as possible.

All orders are shipped UPS Ground, or in some instances United States Postal Service. UPS ground service varies from 1 to 6 days depending on the destination. Keep in mind that we are located in California. UPS will not deliver to post office boxes; therefore, be sure to give us your street address. Some items can be shipped UPS 3 day, 2 day or next day air service upon request.

FREIGHT CHARGES

Freight charges are determined by weight and destination, and are based on UPS or USPS rate at the time of shipment.

HANDLING FEES

All orders are charged a $5.00 handling fee in addition to the freight charge Some shipments may require additional handling fees and/or additional freight charges.

INTERNATIONAL ORDERS

NO DIRECT SHIPMENTS OUTSIDE OF THE CONTINENTAL USA

Gainsborough Products does not ship directly to addresses outside of the continental United States of America.

UNITED KINGDOM ORDERS

Many of our products are also available in the United Kingdom through LION Picture Framing Supplies Ltd: Gainsborough Oil Painting Restoration Materials at LION.

For United Kingdom orders, contact:

LION Picture Framing Supplies Ltd
148 Garrison St.
Heartlands,
Birmingham B9-4BN
UK

Phone: 0121 773 1230
FAX: 0121 771 2540
E-mail: info@lionpic.co.uk
Web: www.lionpic.co.uk

GENERAL INFORMATION

PRICES

All prices remain subject to change or withdrawal without advance notice. Merchandise will be invoiced at prices prevailing at time of shipment.

SALES TAX

Orders shipped to California will be charged California sales tax; orders shipped to Contra Costa County, California will be charged Contra Costa County sales tax; orders shipped to Martinez, California will be charged Martinez sales tax unless the customer has a sales exempt certificate on file with Gainsborough Products, LLC.

BACK ORDERS

We will attempt to notify you of any back ordered items before shipping your order. Back ordered items will be shipped as soon as possible.

DAMAGED OR MISSING MERCHANDISE

We at Gainsborough Products, LLC do our utmost to see that our customers receive their complete order in good condition. However, if any merchandise is damaged or missing, please notify us as soon as the order is received and we will remedy the situation as quickly as possible.

CANCELLATIONS

Orders may be canceled without charge during business hours any time before they are packed for shipping.

RETURNS

No merchandise is to be returned without our prior approval. All returned merchandise must be in the same condition as it was received, and is subject to a 20% restocking fee plus shipping and handling unless the return is due to our error. All claims for returns or credit must be made to us within 10 days of the receipt of merchandise.

PATENTS AND USE

Please note that the listing of a compound herein does not constitute a license for, nor is it intended as a recommendation for the use of it in infringement of any patent. All of our products are sold for conservation purposes. No products sold by us are intended or suitable for use as drugs, food additives or as household chemicals.

HAZARDS

The burden of safe use of Gainsborough Products, LLC materials rests entirely with the user. Please refer to the safety data sheets for hazard warnings. Ingestion or contact with skin may be harmful. Some of our products contain petroleum distillates, and the use of our products requires adequate ventilation. Be sure to throw all of your used rags and swabs in a metal container with a lid to reduce the possibility of fire. The products in this catalog are for professional use only. They are to be kept out of reach of children. We cannot assume responsibility for the completeness or accuracy of any information supplied by us concerning the hazards or recommended use of the products.

SAFETY DATA SHEETS

Safety data sheets will be sent with your order. We keep track of which safety data sheets we have sent you in the past, and we do not send a duplicate. If you wish to have safety data sheets for any of our products, please contact us and we will send them out in the mail.

WARRANTY

No warranties by seller (other than warranty of title as provided in the uniform commercial code) shall be implied or otherwise created under the uniform commercial code, including but not limited to warranty of merchantability and warranty of fitness for a particular purpose.

LIABILITY

Purchaser acknowledges that there are hazards associated with the use of these products. Purchaser agrees that its personnel concerned with our products are aware of the hazards and assumes all responsibility for the warning of its employees and independent contractors of all hazards to person and property in any way connected with our products, and purchaser agrees to instruct its employees, agents and customers to use safely such products. Purchaser also assumes all responsibility for the results of using our products in combination with other articles or substances and in any manufacturing process. Seller will not be liable for any incidental or consequential damages arising from non-willful failure to deliver products hereunder.